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EU Dispute Resolution
If you are a consumer in the European Union and we cannot resolve a complaint with you directly, you can refer the matter to an alternative dispute resolution (ADR) body for an out-of-court settlement. The European Commission maintains an official directory of approved national ADR bodies: European Commission — List of Alternative Dispute Resolution (ADR) bodies. The EU Online Dispute Resolution (ODR) platform was permanently closed on 20 July 2025; the Consumer Redress directory linked here is its official successor.